Service quality elevates customer experiences and that becomes the precursor to the brands overall success. Thus training and development becomes a strategic function of HR for business transformation. This is achieved with 3 possible solutions - conventional training and development, third party technology services and building own tech solutions. Manappuram has moved from conventional training as it incurred high cost and was time consuming.
Subsequently the organisation implemented a technology platform for its training and development requirement. The solution was provided by a third party, who is into providing learning management systems. The system has its own advantages and disadvantages. Quick implementations, knowledge transfer, availability of technology and cost reduction were some of the advantages while the system had its disadvantages such as challenges in cultural adaptation, revenue optimisation, analytics, personalised learning environment.